Privacy & Cookies Policy


L’Erbolario is committed to protecting and respecting your privacy and using any information you provide to us responsibly. This Policy (together with our Terms & Conditions contained on this website) sets out:

Part A - Use of your personal information
Part B - Information about Cookies

Part A - Use of your personal information

L’Erbolario SRL, L’Erbolario Franchising SRL (Franchisor) and Advanced Apotheke Sdn Bhd, may collect and use the following information about you:

We do not seek to collect "sensitive personal information" - that is, information relating to: race or ethnic origin; political opinion; religious or other similar beliefs; trade union membership; physical or mental health; sexual orientation; criminal records. We recommend that you do not provide such information to us. If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this policy, or as explained at the time you provide the information.

Where/how we store your information

We will take all reasonable steps necessary to ensure that your information is treated securely and in accordance with this Policy. All information you provide to us is stored on our servers, with payment transactions encrypted using SSL technology. Where a password is chosen to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Security of shared information

As the transmission of information via the internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Website, so any transmission is at your own risk. Once we have received your information, we will use robust procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.

Use of your information

We will not transfer any of your information to any third parties, expect between Advanced Apotheke Sdn Bhd,, L’Erbolario Franchising SRL (Franchisor) and L’Erbolario SRL and our outsourced website designer (Bluelab). Except for the mailing list activities related to our in-store events, which we run on a regular basis, we will not use your personal information collected from our Website to carry out unsolicited unrelated marketing activities. You may change your choice at any time by or by phoning us at our Malaysia store.

Disclosure of your information

Your rights

If you have consented to us sending you marketing information you have the right to change your mind and ask us not to send you marketing information any more. You can also exercise the right at any time by emailing us on Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy and cookies policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Changing your information

If you want to change the details that you have registered on-line with us, this can be done by contacting us by telephone at our Malaysia store.

Access to information

The Personal Data Protection Act 2010 (the "Act") gives you the right to access information held about you and for you to request that changes be made to this information if it is inaccurate or not up-to-date. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

Part B – Information about cookies

What are cookies?

Third party cookies

Please note that third parties (including, for example, providers of external services like payment or web traffic analysis services) may also use cookies, over which we have no control. Our Website carries embedded 'share' buttons to enable users to easily share articles with via various social networks. These websites may issue a cookie when you are logged in to their services. L’Erbolario does control the use of such cookies. Please check the relevant third party websites for further information. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

Changes to our privacy and cookies policy

Any changes we may make to our Privacy & Cookies Policy in the future will be posted on this page.