Privacy & Cookies Policy

Introduction

L’Erbolario is committed to protecting and respecting your privacy and using any information you provide to us responsibly. This Policy (together with our Terms & Conditions contained on this website) sets out:

Part A - Use of your personal information
Part B - Information about Cookies

Part A - Use of your personal information

L’Erbolario SRL, L’Erbolario Franchising SRL (Franchisor) and Advanced Apotheke Sdn Bhd, may collect and use the following information about you:

• Information that you provide at the time of registering to use our Website and when ordering goods through our Website:
• Details of transactions you carry out through our Website and of the fulfillment of your orders. However, we do not store your payment details;
• Details of your visits to our Website including, including the URL used, searches you make, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
• If you contact us, we may keep a record of that correspondence and any information about yourself provided by you to us for specific purposes.

We do not seek to collect "sensitive personal information" - that is, information relating to: race or ethnic origin; political opinion; religious or other similar beliefs; trade union membership; physical or mental health; sexual orientation; criminal records. We recommend that you do not provide such information to us. If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this policy, or as explained at the time you provide the information.

Where/how we store your information

We will take all reasonable steps necessary to ensure that your information is treated securely and in accordance with this Policy. All information you provide to us is stored on our servers, with payment transactions encrypted using SSL technology. Where a password is chosen to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Security of shared information

As the transmission of information via the internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Website, so any transmission is at your own risk. Once we have received your information, we will use robust procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.

Use of your information

We will not transfer any of your information to any third parties, expect between Advanced Apotheke Sdn Bhd,, L’Erbolario Franchising SRL (Franchisor) and L’Erbolario SRL and our outsourced website designer (Bluelab). Except for the mailing list activities related to our in-store events, which we run on a regular basis, we will not use your personal information collected from our Website to carry out unsolicited unrelated marketing activities. You may change your choice at any time by or by phoning us at our Malaysia store.

Disclosure of your information

• We do not sell our customer lists and we will not pass your details on to third parties for any other purpose unless you have consented to us doing so unless it is for the following reasons:
• in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
• in the event that we outsource any of our business functions under which we collect or store your information (including the hosting and maintenance of our Website) in which case we will ensure that any such service provider keeps your information confidential and adheres to at least the same obligations of security with regard to your information as undertaken by us; or
• if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect our rights, property, or safety of our employees, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

If you have consented to us sending you marketing information you have the right to change your mind and ask us not to send you marketing information any more. You can also exercise the right at any time by emailing us on lerbolario@aapotheke.com. Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy and cookies policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Changing your information

If you want to change the details that you have registered on-line with us, this can be done by contacting us by telephone at our Malaysia store.

Access to information

The Personal Data Protection Act 2010 (the "Act") gives you the right to access information held about you and for you to request that changes be made to this information if it is inaccurate or not up-to-date. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

Part B – Information about cookies

What are cookies?

• A cookie is a small file of letters & numbers that are stored on your browser and/or the hard drive of your computer if you agree. Some cookies are essential to enable you to use our Websites effectively, for example, to order items.
• Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.
• We do not use targeting cookies. Targeting cookies collect information about your web usage enabling website operators and their partners to provide you with more relevant advertisements and allow them to monitor the success of advertising campaigns.

Third party cookies

Please note that third parties (including, for example, providers of external services like payment or web traffic analysis services) may also use cookies, over which we have no control. Our Website carries embedded 'share' buttons to enable users to easily share articles with via various social networks. These websites may issue a cookie when you are logged in to their services. L’Erbolario does control the use of such cookies. Please check the relevant third party websites for further information. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

Changes to our privacy and cookies policy

Any changes we may make to our Privacy & Cookies Policy in the future will be posted on this page.